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They are our Seal of Identity
We apply in all our customers "Best Practices" on IT Management and Project Management.
The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core volumes, each of which covers an ITSM lifecycle stage.
ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist.
ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency.
It allows the organization to establish a baseline from which it can plan, implement and measure.
It is used to demonstrate compliance and to measure improvement.
The acronym ITIL is a registered trademark of the United Kingdom's Cabinet Office.
For Project Management, we apply PRINCE2 Methodology.
PRINCE2 (an acronym for Projects in Controlled Environments, version 2) is a project management methodology.
PRINCE2 is based on seven principles (continued business justification, learn from experience, defined roles and responsibilities, manage by stages, manage by exception, focus on products and tailored to suit the project environment), seven themes (business case, organization, quality, plans, risk, change and progress) and seven processes.
The principles and themes come into play in the seven processes.
PRINCE2 is a structured to approach project management. It provides a method for managing projects within a clearly defined framework. PRINCE2 describes procedures to coordinate people and activities in a project, how to design and supervise the project, and what to do if the project has to be adjusted if it doesn’t develop as planned. In the method each process is specified with its key inputs and outputs and with specific goals and activities to be carried out, which gives an automatic control of any deviations from the plan.
Divided into manageable stages, the method enables an efficient control of resources. On the basis of close monitoring the project can be carried out in a controlled and organised way. Being a structured method widely recognised and understood, PRINCE2 provides a common language for all participants in the project. The various management roles and responsibilities involved in a project are fully described and are adaptable to suit the complexity of the project and skills of the organisation.
Zentria also apply methodologies like MoR (Management of Risks), MoV (Management of Value) and other Methodologies widely recognized.
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